HELP

Got Questions? We have answers!

Below you will find our most oft-asked questions. If you can’t find what you’re looking for after reading this section carefully, please feel free to contact us at [email protected], or by calling 844-697-3337 Monday through Friday between 7am and 5pm Pacific.

Attention SHN Auctions Customers

Due to issues beyond our control, we ask that you contact us directly for payment instructions if you are mailing in a payment. Please contact one of our Customer Service Representatives at (844)-697-3337 or by email at [email protected] and they will be happy to assist you. Thank you so much for your understanding and cooperation.

Sincerely,

The SeedsHereNow Team

Where We Deliver

We offer discreet delivery to the US and many other countries. If your region or country appears on the list below – then we DO NOT send there at this time. Even if we do send to your country/region/state at this time PLEASE NOTE: It’s not possible for us to know and track every law in every US state or country. We sell a collectible genetic kit for souvenir purposes. We will not knowingly send to an area where it is illegal for you to have them even as souvenirs. As the consumer you accept full responsibility for following the laws of your area. If your package is detained it is your responsibility to retrieve it or not. We do NOT refund orders in this situation.

It is also possible that your order may incur duty charges/taxes.

We will NOT change our packaging or break down seeds and send them in other objects, etc.

We currently DO NOT deliver to:
Afghanistan
Algeria
Argentina
Australia
Bhutan
Brazil
Brunei
Central African Republic
Chad
Chile
China
Cuba
Dominican Republic
French Guana
Guadeloupe
Iran
Italy
Japan
Laos
Liberia
Libya
Malta
Martinique
Mayotte
Mongolia
Nevis
New Zealand
North Korea
Norway
Pakistan
Papua New Guinea
Philippines
Poland
Reunion (Bourbon)
Saint Kitts
Saint Pierre and Miquelan
Samoa
Saudi Arabia
Sierra Leone
Solomon Islands
South Africa
South Sudan
Spain
Syria
Timor-Leste
Turkmenistan
Ukraine
Uruguay
Yemen

IMPORTANT Delivery Information

Due to the slowdowns with the postal service, WE STRONGLY URGE YOU TO USE UPGRADED SHIPPING OPTIONS to increase the chance of your payment arriving in a timely matter. The upgraded options (Priority, Express, etc) will also come with tracking so you know where your payment is while it’s in transit.

Thank you, The SHN Team.

Frequently Asked Questions

Payment Methods

We currently accept most credit and debit cards, cash, check, money order, or bitcoin (BTC) for payment

If you have any additional questions please contact our support team at [email protected].

*Please Note: ANY checks that are non redeemable for NSF or cancellation are subject to Oregon State Law; $100 or triple the amount of the check, whichever is greater but not to exceed $500 and reasonable attorneys’ fees.

 

 

 

Card Payments via MESH (U.S. Customers Only)

We are now able to accept card payments via MESH for our U.S. customers. Simply choose the Credit Card via MESH option at checkout, and you will be directed to the MESH system to complete your order using your VISA®, MASTERCARD®, or DISCOVER® card.

When you open a MESH account, they will ask for your legal name, address, date of birth, and the last 4 digits of your SSN. This information is not transmitted to/or kept in the SeedsHereNow system, and is strictly between you and MESH. Use of a MESH account is also subject to fraud prevention restrictions at any time, with or without notice.

If you have questions please review our privacy policy. We will never share or sell your information and use only the highest level of security to ensure your privacy.

Processing fees vary, and are applied to each transaction by MESH for use of their services.

Please make sure your order is exactly as you want it before checking out, as all sales are final. We can not make any changes to an order once payment has been applied, and we do not offer refunds nor do we accept exchanges. Your order will remain on hold for 24 hours while we wait for your payment to apply, after which time it will cancel and you will need to place a new order.

If your transaction is interrupted or the window is closed during checkout, it is recommended that you wait at least 20 minutes before attempting to place a new order and check out again. DO NOT attempt to complete checking out twice for the same order.

You can find the answer to many frequently asked questions about MESH here: MESH.pdf, or visit their website here: https://mymesh.money/. If you have any additional questions regarding MESH please contact 1-877-769-6374. For all other questions please feel free to contact us at [email protected].

Cryptocurrency Payments

We are currently able to accept Bitcoin (BTC), litecoin (LTE), bitcoin cash (BCH), and dogecoin (DOGE) as payment. Please be advised that by placing an order with these methods, your transaction must be confirmed in the blockchain within 72 hours after checkout or your order will be cancelled.

If you believe your crypto transaction went through but our system shows FAILED, CANCELLED or ON HOLD (for longer than 24 hours), please contact us at [email protected].

If you send us any amount of cryptocurrency that we do not accept, we will not receive it, and you will need to contact your wallets customer support for assistance.

Cash Payments

ALL CASH PAYMENTS MUST BE IN U.S. DOLLARS

When you select Cash for your payment option at checkout, your items are automatically removed from inventory and placed safely on hold while we wait for your payment to arrive. You will receive a confirmation email with instructions on how to complete your payment once checkout is complete. If we do not hear from you or receive your payment within 14 DAYS your order will automatically cancel and your items will return to inventory on site.

When sending your payment, you must include a note your order number, to aid our payment processor. Payments can be sent to:

SHN
711 Medford Center, #251
Medford, OR 97504

We pick up our mail (USPS, UPS, FEDEX, etc) Monday – Friday before 9:00 a.m PDT (west coast time). If your payment arrives AFTER that time on any given day we will get it the next day. IF it arrives on a Friday, Saturday or Sunday, we will get it Monday.

Once a payment is received and has been processed no changes can be made to the order. Once the order status is complete the order is final and you will receive an email with tracking information.

Wondering if we received your money order? If you have not yet received tracking – then we likely didn’t get it, but we understand waiting and wondering is stressful. If you sent it with tracking – you should be able to track it and alert us if you think we didn’t get it – we answer all the emails! If you have questions or concerns about your payment’s arrival –please reach out to our support team at [email protected].

This address is NOT our Secret Headquarters – this is a secure mail and parcel delivery center. Do NOT deliver your payment in person we will NOT accept it as it raises security concerns for us and the rest of our valued customers. Thank you for your understanding regarding this matter.

 

Personal Check Payments

We are currently accepting personal checks for payment with a limit of $325 for your first order, and $750 for any orders there after.

When sending your payment, please leave the “Pay to” line blank, and note your order number on the memo line. Payments can be sent to:

SHN
711 Medford Center, #251
Medford, OR 97504

Please sign the front of your check where indicated.

Please DO NOT WRITE on the back of your check

Your name, address and phone number must be imprinted on the check. No counter checks.

*Please Note: If you choose to send a personal check please note that your items will remain on hold until the funds clear the bank. Once payment has cleared your order will finish processing and be sent on its way to you.

ANY checks that are non redeemable for NSF or cancellation are subject to Oregon State Law. $100 or triple the amount of the check, whichever is greater but not to exceed $500 and reasonable attorneys’ fees.

Money Order Payments

When you select Money Order for your payment option at checkout, your items are automatically removed from inventory and placed safely on hold while we wait for your payment to arrive. You will receive a confirmation email with instructions on how to complete your payment once checkout is complete. If we do not hear from you or receive your payment within 14 DAYS your order will automatically cancel and your items will return to inventory on site.

When sending your payment, please leave the “Pay to” line blank, and note your order number on the memo line. Payments can be sent to:

SHN
711 Medford Center, #251
Medford, OR 97504

All Money Orders and Mailed Payments MUST BE in U.S. Dollars. Money orders can be bought at your local post office, bank, or – in many cases – grocery or drug stores.

Please include your order number either in the memo line of the money order or check.. You may also print out this invoice or use another sheet of paper to note your name and order number, and include it with your payment. Including this information will speed up the processing of your order.

DO NOT sign the back of the money order or check.
DO NOT staple or tape anything to payment.
DO NOT PUT SEEDS HERE NOW ANYWHERE ON THE MONEY ORDER!

DO sign the FRONT of the check/money order if it says PURCHASER’S SIGNATURE and has a place for you to sign on front ONLY. (Do not sign on the back please)
DO keep the receipt for your records.
DO Limit your open orders to no more than 3 active at one time. If you have 3 and make a 4th the oldest one will automatically be cancelled.

We STRONGLY RECOMMEND that you send your payment via a method with tracking numbers – such as USPS certified or priority mail, etc. – then email us your order number and tracking number so we know it’s on the way.

We pick up our mail (USPS, UPS, FEDEX, etc) Monday – Friday before 9:00 a.m PDT (west coast time). If your payment arrives AFTER that time on any given day we will get it the next day. IF it arrives on a Friday, Saturday or Sunday, we will get it Monday.

Once a money order is received and has been processed no changes can be made to the order. Once the order status is complete the order is final and you will receive an automated email with tracking number when we print your label for delivery.

Wondering if we received your money order? If you have not yet received tacking – then we likely didn’t get it. But we understand waiting and wondering is stressful. If you sent it with tracking – you should be able to track it and alert us if you think we didn’t get it – we answer all the emails! If you have questions or concerns about your payment’s arrival –please reach out to our support team at [email protected]

This is NOT our Secret Headquarters – this is a secure mail and parcel delivery center. Do NOT deliver your payment in person we will NOT accept it as it raises security concerns for us and the rest of our valued customers. Thank you for your understanding regarding this matter.

 

Refunds, Returns, and Exchanges
Due to our high standards we can not accept any returns or exchanges, as we would not re-sell any items after they have left our custody. We do not offer refunds for any reason, but we will offer site credit in certain situations. If you have any questions please contact our support staff at [email protected].
How long will it take for my package to arrive?
On average 3-14 business days for orders within the USA. International orders may take several weeks.
Your order will be sent out after your payment has been received, confirmed, and applied to your order. The email containing your tracking number will be sent to you automatically when your order is sent out. If you wish to pay with cash, check, or money order PLEASE email us your order number, and your tracking number for your payment at [email protected].

PLEASE NOTE:
If you feel your order is lost, missing or stolen you must report it to us within 30 days. Anything after 30 days and there is simply nothing we can do. You will receive a tracking number via automated email when your label is printed for delivery. It is your responsibility to keep this number and alert us if not received within the 30 days. We are not responsible for lost or stolen items once they show as delivered in the tracking system.

Resetting your password
Go to the My Account page and look directly underneath the Login button.

You will see a link labeled:

“Lost your password?”

Click on that link and you will be redirected to a page that allows you to reset your password.

My email isn't recognized as a user.
If you are having issues signing into your account, please contact us directly at [email protected] to receive help., or call us at 844-697-3337.
Is your delivery discreet?
All of our packages are delivered discreetly via courier service. Your collectibles are tucked inside a brown paper bag, which is then placed into a small flat-rate-sized box. The Box is taped closed for extra security and labeled with a plain black-and-white, logo-free label. You’ll additionally be emailed a tracking number so that you can follow your order and know exactly when it will arrive.
Wrong delivery address?
It is your responsibility to put in the correct information. We send items out for delivery very quickly in most cases and may not be able to make corrections.

If you get your tracking confirmation email — it is too late, your package has left the building and we cannot fix or change it.

Once an order leaves our warehouses we cannot retrieve it to be corrected. It will be YOUR job to arrange for pick up at the delivery address, or have it held at your local post office.

We are not responsible for lost, returned or stolen packages.

Why did you change the name on my address?
Please note, if your delivery address contains any of the following words they will be removed from the address when your delivery label is created.

Seed
Cannabis
Weed
Dispensary
Dab (dabs, dabbin, etc)
Grow
Farm
Plant
Bud
Joint
Trichome
Terp
Canna
Harvest
Crop(s)

Welcome!

You must be 21+ to purchase Seeds products

I am I am not

Remember Me
Disclaimer: Our seeds are sold as novelty items and souvenirs. They contain 0% THC. We encourage our customers to check the legislation in their Country, State / Province, and Municipality prior to purchasing items from this store. In the US, we do not ship to Kansas or Kentucky 

WAAVE Compliance